Terms of service

Last updated: 18 August 2026

1. Who we are

This online store is operated by Komto Services OÜ, a private limited company registered in Estonia.

Registered address: Vesivärava tn 50-201, 10152 Tallinn, Estonia
Registration number: 16129262
VAT number (Estonia): EE102426935
VAT number (Germany): DE342168934
VAT number (United Kingdom): GB500548818
Email: support@komtostore.com · Phone: +372 563 180 11

These Terms govern all orders placed through this store. By placing an order you agree to them. Please also read our Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms.

2. Products and information

We sell furniture and home storage products under the KOMTO brand. We take care to describe products, dimensions, colours and materials accurately, but minor variations may occur — in particular, colours may look different on screen than in daylight, and natural or wood-effect finishes may vary slightly between production batches.

Most furniture is delivered flat-packed for self-assembly. Assembly instructions are included.

3. Prices

All prices are shown in euro (EUR) and include VAT at the applicable rate for EU deliveries unless stated otherwise. Delivery costs are shown separately at checkout before you confirm your order.

We may change prices at any time, but changes will not affect orders already confirmed. If a price is obviously wrong due to a technical error, we may cancel the order and refund you in full.

4. Ordering and contract

Placing an order is an offer to buy. The contract is concluded when we send you an order confirmation by email. We may decline an order — for example if a product is unavailable, we cannot verify payment, or delivery to your address is not possible — and will refund any payment received.

You must be at least 18 years old and provide accurate delivery and contact details.

5. Payment

We accept the payment methods shown at checkout. Payment is taken when the order is placed. All transactions are processed securely by our payment providers; we do not store full card details.

6. Delivery

Delivery terms, destinations, costs and estimated times are set out in our Shipping Policy. Risk of loss or damage passes to you when you, or a person you have nominated, take physical possession of the goods.

7. Right of withdrawal and returns

If you are a consumer in the EU you have a statutory right to withdraw from the contract within 14 days of delivery of the last item in your order. In addition, KOMTO offers a voluntary 30-day return window on eligible items, counted from delivery of the last item in your order. Full details, conditions and the model withdrawal form are in our Refund Policy.

8. Legal guarantee and warranty

Under EU consumer law you have a two-year legal guarantee covering goods that are defective or not as described at the time of delivery. This applies regardless of any commercial warranty.

In addition, KOMTO furniture is covered by our warranty against manufacturing defects under normal household use, as described on our Warranty page. The warranty does not cover damage from incorrect assembly, misuse, accidents, modifications, or normal wear and tear.

To make a claim, contact us with your order number, a short description of the issue and photos of the affected area. Please keep your order confirmation or invoice.

9. Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law.

Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the price paid for that order.

We are not responsible for damage caused by incorrect assembly, use contrary to the instructions, or failure to follow care guidance.

10. Intellectual property

All content in this store — text, images, product designs, the KOMTO name and logo — belongs to Komto Services OÜ or its licensors and may not be used without permission.

11. Personal data

We process personal data in accordance with our Privacy Policy and the GDPR.

12. Complaints and dispute resolution

If something goes wrong, please contact us first at support@komtostore.com — most issues can be resolved quickly.

EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. Estonian consumers may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority.

We are not obliged to, and do not currently, participate in alternative dispute resolution proceedings before a consumer arbitration board.

13. Governing law

These Terms are governed by the laws of the Republic of Estonia. If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

14. Changes to these Terms

We may update these Terms from time to time. The version in force at the time of your order applies to that order.

15. Contact

Komto Services OÜ
Vesivärava tn 50-201, 10152 Tallinn, Estonia
support@komtostore.com · +372 563 180 11