Frequently asked questions

Choose a product, select the available colour or option, add it to your basket and complete checkout using the available payment methods.

Contact KOMTO support as soon as possible. Changes or cancellations may only be possible before the order has been processed or dispatched.

Visa, Mastercard, Maestro and American Express, plus Apple Pay, Google Pay and Shop Pay. In some countries Bancontact and BLIK are also available. The methods you can use are shown at checkout.

Every order ships as a tracked DPD or DHL parcel. Tracking details are sent by email once your order has left our warehouse — use the link to follow your delivery.

Germany, the United Kingdom and the following EU countries. Delivery is free to every country listed here.

Orders ship within 1–2 business days. After dispatch, delivery usually takes 3–5 business days to Germany, the EU and the United Kingdom, and 5–8 business days to Finland, Greece and Ireland. Delivery times are estimates; if we expect a significant delay, we will let you know.

Most KOMTO furniture is delivered flat-packed to make transport and handling easier.

Write to support@komtostore.com with your order number and a few photos of the packaging and the damaged part. Keep the box until the case is settled — we will replace the part or the item.

KOMTO furniture is supplied with assembly instructions and the required fittings for setup.

No. The fittings you need are in the box together with illustrated instructions; for most models a screwdriver is enough. Two people make the larger wardrobes and bookcases easier to handle.

On our Assembly videos page — step by step, for every model that has one. The same video is linked on the product page under "Assembly video".

Contact support with your order number, product name and the missing part details so the team can help.

KOMTO furniture is made from 16 mm laminated chipboard with durable finishes for everyday home use.

Eligible items can be returned within 30 days, subject to the applicable returns policy. See the Returns page for full details.

Yes. KOMTO furniture is covered by a warranty against manufacturing defects. See the Warranty page for coverage details.

Use the Contact page or the support details shown in the footer. For order questions, include your order number and product name. We usually reply by email within 1 business day (Monday–Friday).