Refund policy

Last updated: 18 August 2026

At KOMTO we want you to be happy with your furniture. This policy explains how returns and refunds work. It applies to purchases made from Komto Services OÜ through this online store.

1. Your statutory right of withdrawal (EU)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the day on which you, or a third party you have nominated, receive the last item in your order, without giving any reason. This is a legal right and cannot be limited.

To exercise it, notify us of your decision within 14 days of delivery of the last item in your order by contacting support@komtostore.com with your order number and a clear statement that you wish to withdraw. You may use the model withdrawal form at the end of this policy, but you do not have to.

We will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send the goods back within 14 days of notifying us. You bear the direct cost of returning the goods. This applies equally to bulky and large furniture items: the cost of return shipping is charged according to the carrier's current rates for the size and weight of the parcel. Because most KOMTO furniture is bulky, this cost may be significant; we recommend contacting us first so we can advise on the most economical option.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

2. KOMTO 30-day returns

In addition to your statutory rights, KOMTO offers a voluntary 30-day return window on eligible items, counted from the date of delivery of the last item in your order. If the last day of the window falls on a weekend or public holiday, the window is extended to the next business day.

To be eligible for a return under this policy, the item must be:

  • unused and unassembled,
  • in its original packaging where possible, with all included parts, fittings and instructions,
  • accompanied by your order number.

Contact us at support@komtostore.com with your order number and reason for return. We will confirm eligibility and share return instructions and the return address.

Return shipping under the 30-day policy is at the customer's expense and is charged according to the carrier's current rates, including for large or bulky items — unless the item is faulty or we sent the wrong product.

3. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds are typically issued within 14 days of receipt. Depending on your payment provider, it may take additional time for the refund to appear on your statement.

If the item is returned used, assembled, damaged, or incomplete, we may reduce the refund to reflect the loss in value.

4. Damaged or faulty items

Please inspect your order on arrival. If an item arrives damaged, is faulty, or is not what you ordered, contact us as soon as possible with photos of the packaging and the product. We will arrange a replacement, repair or refund at no cost to you, and cover the cost of return where a return is required.

Under EU law you benefit from a two-year legal guarantee of conformity for goods that turn out to be defective or not as described. This is separate from and in addition to KOMTO's warranty against manufacturing defects (see our Warranty page).

5. Exceptions

We cannot accept returns of:

  • goods made to your specification or clearly personalised,
  • goods that have been assembled, modified or damaged after delivery (except under warranty),
  • goods returned outside the 30-day window without a valid statutory or warranty claim.

6. Return address

Return items only after receiving instructions from us. Unless we tell you otherwise, returns should be sent to:

KOMTO Returns · Lindenstraße 1, 02923 Kodersdorf, Germany

For orders delivered to the United Kingdom: Returns from the United Kingdom are sent to our UK warehouse: KOMTO Returns · Unit 1 Marshbrook Close, Aldermens Green Industrial Estate, Coventry CV2 2NW, United Kingdom.

7. Contact

Komto Services OÜ
Vesivärava tn 50-201, 10152 Tallinn, Estonia
support@komtostore.com · +372 563 180 11

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Komto Services OÜ, Vesivärava tn 50-201, 10152 Tallinn, Estonia, support@komtostore.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: