Shipping policy
Last updated: 18 August 2026
This policy explains where KOMTO ships, how long delivery takes, and what to expect when your order arrives.
1. Where we ship
We currently deliver to:
- Germany
- European Union: Austria, Belgium, Czechia, Estonia, France, Italy, Luxembourg, Netherlands, Poland, Spain
- United Kingdom
- Ukraine
Orders are dispatched from the warehouse closest to your delivery address. Available shipping options and their cost are shown at checkout before you pay.
2. Delivery costs
| Destination | Standard delivery |
|---|---|
| Germany | Free |
| Other EU countries listed above | €9.99 |
| United Kingdom | Free |
| Ukraine | Free |
Prices shown at checkout are final. We do not add handling fees.
3. Delivery times
Estimated delivery times are shown at checkout and in your order confirmation:
- Germany and EU: typically 3–5 business days after dispatch
- United Kingdom: typically 3–5 business days after dispatch
- Ukraine: typically 1–2 business days after dispatch
Delivery times are estimates, not guarantees. During peak periods or in the event of carrier disruption, delivery may take longer. If we expect a significant delay we will let you know.
4. Order processing
Orders are normally processed within 1–2 business days. Once your order has been dispatched you will receive a confirmation with tracking details so you can follow the delivery.
5. Packaging and assembly
Most KOMTO furniture ships flat-packed to make transport and handling at home easier. Every order is packed with protective materials designed for durable finishes. Assembly instructions are included with the product.
6. Delivery to your address
Standard delivery is to the front door or building entrance. Please make sure someone is available to receive the parcel and that access is suitable for the size of the item.
If the carrier cannot deliver, they will normally leave a notice or attempt redelivery. Parcels returned to us as undeliverable may be reshipped at your cost, or refunded minus the outbound shipping cost.
7. Damaged deliveries
Please inspect the packaging on arrival. If a parcel is visibly damaged, note this with the carrier where possible and contact us as soon as possible with photos of the packaging and product. We will help arrange a suitable solution — replacement, spare parts, or refund.
8. Taxes and customs
- Germany and EU: prices include VAT. Goods ship from our warehouse in Germany within the EU single market — no customs charges apply.
- United Kingdom: orders are shipped from our warehouse in Coventry. Goods are already in the UK, so no import duties or customs charges apply. Applicable UK VAT is included in the price shown at checkout (UK VAT no. GB500548818).
- Ukraine: orders are shipped from our warehouse in Ukraine — no import duties or customs charges apply.
9. Contact
Questions about delivery? Contact us at support@komtostore.com with your order number.
Komto Services OÜ · Vesivärava tn 50-201, 10152 Tallinn, Estonia