Shipping policy

Last updated: 18 August 2026

This policy explains where KOMTO ships, how long delivery takes, and what to expect when your order arrives.

1. Where we ship

We currently deliver to:

• Germany
• European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden
• United Kingdom

Orders are dispatched from the warehouse closest to your delivery address. Available delivery options are shown at checkout before you pay. Delivery is included in the price, so no delivery charge is added.

2. Delivery costs

Delivery is free on every order to the countries listed above. There is no minimum order value and no handling fee. The delivery cost shown at checkout before you pay is final.

3. Delivery times

Estimated delivery times are shown at checkout and in your order confirmation:

• Germany and the EU, except Finland, Greece and Ireland: typically 3–5 business days after dispatch
• Finland, Greece and Ireland: typically 5–8 business days after dispatch
• United Kingdom: typically 3–5 business days after dispatch

Delivery times are estimates, not guarantees. During peak periods or in the event of carrier disruption, delivery may take longer. If we expect a significant delay we will let you know.

4. Order processing

Orders are normally processed within 1–2 business days. Once your order has been dispatched you will receive a confirmation with tracking details so you can follow the delivery.

5. Packaging and assembly

Most KOMTO furniture ships flat-packed to make transport and handling at home easier. Every order is packed with protective materials designed for durable finishes. Assembly instructions are included with the product.

6. Delivery to your address

Standard delivery is to the front door or building entrance. Please make sure someone is available to receive the parcel and that access is suitable for the size of the item.

If the carrier cannot deliver, they will normally leave a notice or attempt redelivery. Parcels returned to us as undeliverable may be reshipped at your cost, or refunded in full. Because delivery is included in the price, there is no outbound shipping cost to deduct.

7. Damaged deliveries

Please inspect the packaging on arrival. If a parcel is visibly damaged, note this with the carrier where possible and contact us as soon as possible with photos of the packaging and product. We will help arrange a suitable solution — replacement, spare parts, or refund.

8. Taxes and customs

• Germany and EU: prices include VAT. Goods ship from our warehouse in Germany within the EU single market — no customs charges apply.
• United Kingdom: orders are shipped from our warehouse in Coventry. Goods are already in the UK, so no import duties or customs charges apply. Applicable UK VAT is included in the price shown at checkout (UK VAT no. GB500548818).

9. Contact

Questions about delivery? Contact us at support@komtostore.com with your order number.

Komto Services OÜ · Vesivärava tn 50-201, 10152 Tallinn, Estonia