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Delivery & returns
Free delivery to 23 countries, dispatched from the warehouse closest to you and tracked all the way. Changed your mind? Eligible items can be returned within 30 days.
- Free deliveryOn every order, no minimum
- 1–2 business daysTo process your order
- TrackedTracking sent on dispatch
- 30-day returnsOn eligible items
Where and how fast
Delivery times
Orders ship within 1–2 business days. Times are counted from dispatch and are estimates; if we expect a significant delay, we will let you know.
We deliver to
- Germany
- Austria
- Belgium
- Bulgaria
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- Sweden
- United Kingdom
| Delivering to | Typically, after dispatch |
|---|---|
| Germany and the EUexcept Finland, Greece and Ireland | 3–5 business days |
| Finland, Greece, Ireland | 5–8 business days |
| United Kingdomfrom our UK warehouse in Coventry | 3–5 business days |
EU orders
Shipped from our warehouse in Germany. VAT included, no customs charges.
UK orders
Shipped from our warehouse in Coventry. UK VAT included, no import duties.
Delivery and carriers
Free on every order — no minimum order value.
DPD or DHL, depending on destination and warehouse, with tracking by email once your order has left our warehouse.
From order to your door
How delivery works
- Step 1
Order processed
Usually within 1–2 business days.
- Step 2
Dispatched with tracking
You get a confirmation with tracking details to follow the parcel.
- Step 3
Delivered flat-packed
To your front door or building entrance, packed to protect the finish.
- Step 4
Assemble
Illustrated instructions in the box, and an assembly video for many models.
If something arrives damaged
We’ll put it right
Check on arrival
If the box is visibly damaged, note it with the carrier where you can.
Send us photos
Of the packaging and the product, with your order number, as soon as possible.
We sort it out
A replacement, spare parts or a refund — at no cost to you.
Changed your mind?
30-day returns
On top of your legal rights, eligible items can be returned within 30 days of delivery of the last item in your order.
- Step 1
Contact us
Email support@komtostore.com with your order number and the reason for the return.
- Step 2
Get instructions
We confirm the return and send the instructions. The item goes back to the warehouse it was shipped from:
- Germany and the EU: KOMTO Returns, Lindenstraße 1, 02923 Kodersdorf, Germany
- United Kingdom: KOMTO Returns, Unit 1 Marshbrook Close, Aldermens Green Industrial Estate, Coventry CV2 2NW, United Kingdom
- Step 3
Send it back
Return shipping is at your cost — unless the item is faulty or we sent the wrong product.
- Step 4
Refund
To your original payment method, at the latest within 14 days of your withdrawal notice. We may withhold it until we receive the goods or proof of return.
An item can be returned when it is
- unused and unassembled
- in its original packaging where possible, with all parts and instructions
- sent with your order number
EU right of withdrawal
As a consumer in the EU you can also withdraw within 14 days of receiving the last item, without giving a reason.
Warranty
Covered for manufacturing defects
Warranty detailsIn the EU you also have a two-year legal guarantee for goods that turn out to be defective or not as described.
Question about an order?
Write to us with your order number — a person from the team replies.